Frequently Asked Questions

Everything you need to know about our fresh, artisanal food delivery.

How do you ensure the freshness of the food during transit?

We use eco-friendly insulated packaging and temperature-controlled gel packs to ensure your products arrive in peak condition. Every order is packed just hours before dispatch.

What is the standard shipping time for ONA orders?

To maintain quality, we offer express shipping. Most orders arrive within 24-48 hours of being placed, depending on your location and the specific harvest schedule.

Are your products organic and sustainably sourced?

Yes, ONA partners exclusively with local farmers and producers who follow organic practices and sustainable harvesting methods to ensure the highest nutritional value.

What is your return policy for perishable items?

Due to the nature of our products, we cannot accept returns on food items. However, if your order arrives damaged or if you are unsatisfied with the quality, please contact us within 24 hours for a full refund or replacement.

Do you offer subscription plans for regular deliveries?

We do! You can choose to have your favorite ONA staples delivered weekly or monthly at a 10% discount. Subscriptions can be paused or canceled at any time through your account dashboard.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.