Returns & Exchanges

At ONA, we strive for complete satisfaction with every bite; however, due to the perishable nature of our food products, we offer a 14-day window for reporting issues with your order. We are committed to ensuring you receive our premium goods in perfect condition and will gladly replace or refund any items that do not meet our quality standards.

1

Contact Support

Email our customer care team within 14 days of delivery with your order number and a brief description of the issue.

2

Provide Documentation

To help us maintain our high standards, please attach clear photos of the product and packaging if it arrived damaged or spoiled.

3

Review Process

Our quality assurance team will review your request within 48 hours to determine eligibility for a refund or a fresh replacement.

4

Resolution

Once approved, your refund will be processed back to your original payment method, or a replacement shipment will be dispatched immediately.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing